1. Introduction
Welcome to SBP GiftShop. These Terms and Conditions govern your use of our website and the purchase of products from our online gift store. By accessing or using our website, you agree to comply with these terms.
If you do not agree, please do not use our website.
2. Eligibility
By using this website, you confirm that:
• You are at least 18 years old, or
• You are using the website under supervision of a parent or guardian.
3. Products & Pricing
• All products listed are subject to availability.
• We reserve the right to modify prices at any time without prior notice.
• Product images are for illustration purposes only. Actual products may slightly vary.
• In case of pricing errors, we reserve the right to cancel the order.
4. Orders & Payment
Orders are confirmed only after successful payment.
We accept payments via:
• Credit/Debit Cards
• UPI
• Net Banking
• Wallets
• Cash on Delivery (if available)
• We reserve the right to cancel suspicious or fraudulent orders.
5. Shipping & Delivery
• Delivery timelines are estimates and may vary.
• We are not responsible for courier delays.
• Customers must provide accurate shipping details.
• Additional charges may apply for remote areas.
6. Returns & Refund Policy
Eligible Returns:
• Damaged products
• Incorrect product delivered
• Manufacturing defects
Not Eligible:
• Customized/personalized gifts
• Perishable items (flowers, cakes, chocolates)
• Items damaged due to misuse
• Issues must be reported within 24–48 hours with clear photos.
• Approved refunds will be processed within 5–7 business days.
7. Cancellation Policy
• Orders can be cancelled before dispatch.
• Once shipped, cancellation is not allowed.
• Same-day delivery orders cannot be cancelled.
8. Intellectual Property
All content on this website (images, logos, text, graphics) is the property of SBP GiftShop and is protected under copyright laws. Unauthorized use is strictly prohibited.
9. User Conduct
• Users must not use the website for illegal activities.
• Post false reviews.
• Attempt to hack or disrupt the website.
• Copy content without permission.
10. Limitation of Liability
• We are not liable for indirect or consequential damages.
• Loss of data or profits.
• Delays due to natural disasters or unforeseen events.
11. Privacy Policy
Your personal information is handled according to our Privacy Policy. By using this website, you consent to our data collection practices.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in your city, India.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website means you accept the revised terms.